Samsung Captivate :: Extend 30 Day Exchange Policy
Aug 11, 2010
I know a lot of us are considering returning our Captivates before the 30 day window is up if there isn't a fix released from Samsung for the GPS problems. I wanted to share what happened tonight. Went into a corporate store and explained to the manager that I wanted to simply exchange my phone for another one, being that my GPS wasn't obtaining a lock. A rep overheard our conversation and blurted out that the "Samsung rep that was in yesterday stated that they are working on a fix that will be out in the next 2 weeks". I explained to the sales manager that the "2 weeks" was beyond the exchange period for me, and I wasn't very comfortable about waiting it out. He kindly offered to extend my 30 day exchange period, for another month. He took out his card, and wrote on the back, Captivate exchange, extended and good until 9/15/2010. I would recommend getting into the stores and getting your 30's extended as well! It cant hurt to give Samsung a few more weeks to try and get this fix out before we start returning these phones in mass quantities.
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Jun 8, 2012
I have an SGS2 with the latest ICS release (rooted). I work with two companies supporting sync with the exchange server (2010) on a smartphone.
I can set up both exchange servers at the same time. The first day the both work, but on the second day one of the two (so far always the same) start giving me connection errors, and will no longer sync emails.
I am almost sure that the problem is that for security reasons, both want to have their security policy (admin privileges etc) enforced over my phone, and when they re-check daily they find that the policy is not as they want it. to overcome this?
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Sep 20, 2010
Is it possible to get a refund on the phone passed the 30 days because of the GPS not functioning? I loved the phone till it really sunk in how I paid for a product that missing a key feature. I also ignored the warnings that samsung sucks with updates. Has anyone had any luck returning the phone after 30 days?
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Aug 2, 2010
What is your take on the WiFi sleep policy. I do like the fact that Wi-Fi can remain on all the time, but will it be a drain on my battery? Is it better to keep the Wi-Fi to sleep on screen shut off? I am near a Wi-Fi connection for most of the day and always at home.
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Oct 27, 2010
I've had this phone for over a month, and I am ashamed I didn't figure this out until now. As you all know, the short battery life is mainly due to the huge Captivate screen. I found out that there is another brightness setting for the stock browser. This setting is independent from the phone brightness setting. Along with using a black wallpaper, keeping the phone brightness and browser brightness all the way down, I found the battery is lasting noticeably longer.
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Nov 11, 2009
How long do I have to exchange a Droid for a new replacement? 14 or 30 days?
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Jun 10, 2010
In Android 2.2 site (link text
it's written:Improved security with the addition of numeric pin or alpha-numeric password options to unlock device. Exchange administrators can enforce password policy across devices But while I'm using N1 with 2.2 and try to connect to my company exchange server it didn't enforce me to set a password, although connecting to the same server from Windows Mobile 6 device enforce this.I know that exchange server is configured to enforce password. Is there anything special the administrator need to do?
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Dec 1, 2010
After noticing my battery was draining quickly, and then after reading this thread, I installed Android System Info to see what was draining my battery so fast. I notice that whenever I would turn on WiFi, the phone will never go to sleep , regardless of what I set the WiFi sleep policy to. After turning off WiFi, the battery still drains heavily.
The WiFi will shut off after 15mins (if you set it to "When screen turns off" or "never when plugged in"). However it seems to keep the CPU on causing it to drain down the battery.
It would seem that whenever WiFi is enabled, the Android system process creates a partial wakelock that does not go away even if you turn off WiFi. The only way to resolve this is by powering off or rebooting the phone.
You can verify this in Android System Info by going into Battery-History-Other Usage-Partial Wake usage to see how much time the "Android System" process holding a partial wake.
I even did a factory reset on the device; and it is still happening so it doesn't appear to be any app that caused the issue. As I said, it works fine as long as I don't enable WiFi.
I already know of two users having this issue, but I'm wondering if folks having battery problems are going through this as well. Is anyone else having similar issues after using WiFi? I'm hoping someone will be able to identify what exactly is putting the wakelock on and we'll be able to find a fix for it. Other than not using WiFi at all or rebooting the phone after using Wifi.
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Jul 25, 2010
So the Verizon-based ROMs don't support my Exchange Server's policies while the Hero-based ROMs do. This would be all fine and dandy if not for the realization that I haven't found a Hero-based ROM that I like. It would be great if there was a way to take the Hero mail app and add it to one of my favorite ROMs like xtrROM or Aloysius.
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Sep 7, 2010
Just FYI: Captivate does not support Global Address List for exchange accounts. I am not sure if 2.2 will fix this.
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Mar 24, 2010
After the newest listen update when I try to listen to a podcast a notice pops up that downloading is against the phone's policy. I am using a G1. Is anyone else getting this error.
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Sep 4, 2010
My battery is still really, really bad. I did manage to last an entire day with 30 percent left by not using it at all, but other than that, that's pretty useless. If I wanted to exchange the battery, would I be able to do that rather than turning over the entire phone and getting back a new one? I don't feel the capacity to hard reset this phone, give it in, then re-root and do all the things I'm supposed to do with this phone all over again.
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Oct 26, 2010
There are only a maximum of 2 exchange account?
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Jul 24, 2010
Just notice that when I use the provided email app with exchange it forwards emails as attachment. So when I go to read the email in lets say yahoo all I see is an attachment file. Is there any way to make it forward the message in-line? If not is there an app that will allow me to do this? Does touchdown do this? Any other apps that are cheaper or free?
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Oct 7, 2010
I can't seem to get the stock email client to connect with my companies exchange server. Using touchdown I can connect.I am running the recently leaked 2.2 OS and also tried with the 2.1 OS. Both failed with the error "Username or password incorrect (Authentication failed.)"
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Nov 9, 2010
I've had my Captivate synced to my work and school exchange server for about two months now. This morning, I had to change my work exchange password. However, on my phone....when I into Account Settings>Incoming Settings and try to change the password. I get "Two exchange accounts allowed". It seems it thinks I'm trying to setup a third account rather than change the password to the existing account.
How do I change the password? (I've thought about deleting the account....but my fear is that it will create another instance of calendar and contacts. which happened once before, also annoying...if anyone knows how to get rid of the old duplicated calendars.)
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Aug 27, 2010
My friend told me that it is not easy to set up and sync exchange email. Just want to ask your expert opinion if this is correct before I order the captivate. Also please advise what app can I use to sync exchange mail.
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Jul 29, 2010
Well my phone has been overheating a lot, and I am planning to return this. Does anybody know how this works? Like do I have to pay a fee? Or do I get a refurbished phone or what?
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Jul 19, 2010
I took the plunge and returned my iPhone 4 today and got the SC. As a past Blackberry user as well I have basic functionality needs of a email app and this may be the deal breaker. I have my Exchange account setup and working however when I open or select an email there is no option to move the email to a folder. So am I blind or screwed! My brother has an HTC Incredible and his has an option to Move. Did Samsung hide it?
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Sep 9, 2010
My exchange sync worked after initial setup but after a couple of days it stopped working. Any idea what is going on here?I tried deleting and re adding but the problem reappears after a couple of days.Samsung Captivate running Android 2.1.
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Sep 30, 2010
I'm at my wits end with my 2nd Captivate. I returned the first one 2 weeks after purchase when it started to randomly shutdown. Then all was well for 2+ months and now my 2nd phone is starting to shut down randomly. To add insult to injury, after the latest OTA the phone is locking up, crashing the email app and freezing the messaging app. Sometimes I have to reboot just get email to start syncing again. Worse still, with Exchange PIN security enabled, the phone doesnt always accept the Enter/OK keypress after putting in the PIN so i'm stuck at the unlock screen. 100% stock never-rooted phone and no funky apps. I can't rely on this phone anymore, plus Exchange support is still mediocre. What do I do at this point? Exchange it for another unit? Wait for Froyo? Wait for WP7 phones? ATT has nothing that comes even close in terms of HW features. I came from a Samsung Blackjack 1, then 2, then Jack and all were great phones. This is such a letdown from Samsung.
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Aug 21, 2010
I am thinking about getting a new captivate from wirefly.com.
But it seems that many people exchange their captivate from ATT because of GPS or Shutting off problems.
Do you think it is possible to exchange my device from ATT even though I bought it from wirefly.com?
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Nov 9, 2010
I just noticed something odd with my calendar. It's not showing some of the more current meetings I have set up (through my pc) and accepted through Outlook. All it shows are two weekly reoccuring meetings that I have every Friday. I checked last week's entries and same thing shows? I've looked into the settings and sync and everything seems right.
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Oct 26, 2010
I am completely new to the Android experience, but so far am loving it. I have synchronized my phone with my exchange server and appear to have lost most of my appointments, and some of the ones that I didn't loose have replicated themselves many times. Does anyone know what caused this, how to stop it, and is it possible to recover the lost appointments? I know I had a lot of things scheduled for this week, but with the exception of a few things that have either been there for a long time or are reoccurring appointments, they are all gone.
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Jul 26, 2010
does anyone know where the setting is to change your exchange password / pin that is required by IT teams at most large corporations? I've been in to Email > Account Settings, and also to the general Home > Settings and can't find it anywhere.I set it up the first time I set up the account on the phone, but can't find anywhere to change it or to change the duration in which the pin should be input (every thirty-minutes, hour, etc.).
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Aug 12, 2010
I've only had it for a week, so how do I exchange it?, or what do I do?
In case you wonder how I know, the screen goes to blackness after the galaxy S screen
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Aug 3, 2010
So I got my phone a week ago or so and it just now started having problems with the GPS and randomly shutting off as well as the battery life being drained within a couple of hours from fully charged. Im guessing I should exchange my phone for a new one within my warranty period. Do I need to bring the original box and everything along with it to exchange it?
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Sep 13, 2010
When I connect to my company's Exchange server, it pushes a password policy that makes me have to use a password on the phone. With my Sprint Hero, I used an app called LockPicker to disable this requirement. Apparently this app only works on HTC Sense. Anyone know how to do this with the Fascinate?
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Jun 4, 2010
My current contract expires with Cincinnati Bell tomorrow. I want to get the Incredible but I don't want to keep my current carrier for another month. I was thinking that I could just pickup the Motorola Droid from Best But for 19.99 and return it later when the Incredible was in stock. Do they have the 30 return like the Verizon store? Also Walmart has them for the same price so does anyone know their return policy?
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Oct 25, 2010
I rooted my captivate thinking that i could install apps that are blocked on my phone, like Sirius XM, WiFI tethering.....even after rooting the programs are still being blocked and i cant install them. am i missing something? im new to android and had an iphone that i jail broke. im confused on what rooting actually.
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