HTC Incredible :: Cracked Screen - What Is The Turn Around Time To Get It Fixed?
Oct 10, 2010
My Incredible fell out of my pocket when I was getting out of my car and it cracked. The touchscreen on the Incredible still works, but the glass/LCD (or digitizer) is cracked. I don't have the insurance and since it's been a few months, I can't add it.
1) How much will Verizon charge to replace the glass/LCD (or digitizer) or provide a replacement phone?
2) What is the turn around time to get it fixed?
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Oct 15, 2010
I cracked my LG Ally screen this weekend and do not have the Verizon insurance...Anyone have this problem and able to get it fixed? Any companies online you would suggest to get it fixed?
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Jul 15, 2010
Today I noticed a crack In the glass extending from the left side of the optical track button to just under the home key. Phone was never dropped and always kept in the bodyglove case! Have no idea how I got there and verizon wants me to file a claim and won't warranty it !It appears to be a stress crack from where the hole is in the glass to allow the optical button to be Installed.
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May 22, 2010
I was going to get my son from the bus stop and dropped my phone about 2 ft on to the driveway. The Screen is completely shattered. The phone still works but I'm kinda screwed at the moment. I got Wirelesszone insurance and left asurion cause they told me it was cheaper, covers water dmg etc.. They didn't tell me is there is 30 day waiting period and i got the phone may 5th. I been looking online to see if i can find a new glasstop and replace it myself but i only found 1 on ebay for $125 and takes 2 weeks to arrive from China. I can wait until my 30 day waiting period and make a claim and pay $75 deductible, but I really don't want to have a shattered screen for 2 more weeks.
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Aug 15, 2010
I tripped walking down the street with my friends today beyond skinning and cutting up my arms and knee's and getting road rash the fall also took a nasty toll on my incredible. It cracked throughout the screen and it is slowly turning a greenish tint color around the cracks and throughout the screen. It is becoming completely unusable. I got my original droid incredible back in may and I just received a like new replacement a week ago. I do NOT have insurance. What are my options here? I have also invested over $170 into this phone through cases, extended battery and micro SD card.
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Sep 8, 2010
I cracked the screen on my incredible and hope to be getting a replacement soon. Is there a way that I can take a backup of the phone without seeing the screen? I can see some parts of the screen, but not all.
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May 17, 2010
So my screen is freakin wrecked. I dropped it from about 2 feet into a pile of leaves. I picked it up and dusted it off and didn't see any problems. I took it in side and set it on the table and came back in 10 minutes and had a crack running about 2.5" diagonally across the screen and a little one in the corner. After about an hour another one showed up running horizontally across the screen.
I find it hard to believe that the fall it took would cause the glass to shatter like it did. I think it might have been the temp difference of bringing it inside.....>90 to ~68. Should I contact VZW or HTC first? Any recommendations on 3rd party repairs?
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Aug 21, 2010
I dropped my Incredible the other day and the screen cracked and is now completely black. Luckily Verizon will replace it for me under insurance (after paying my deductible). However before I send back the old phone I want to get my old pictures and texts off it. Is that possible?
The phone itself is working (lower soft keys light up, I can feel haptic feedback, etc). NOTHING appears on the screen however. When I plug my USB cable in, I get a sound on my PC indicating a USB device is plugged in, but since I can't see the phone screen, I can't mount the device via the notifications menu.
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Oct 11, 2010
If i have a nandroid backup on my sd card, and i get a replacement, can i just restore when I re-root and have my themes, contacts, etc. back?
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Aug 30, 2010
My phone took a tumble down the stairs and screen cracked in a lot of places, but still usable.Should i backup all my apps using astro ? Also, all my contacts are phone contacts, not gmail contacts, will HTC sync application help me backup my contacts and restore them? I haven't replaced an HTC phone yet so please forgive my innocence. I'm a converted BB user and now never going back to anything but Droid. Also, will i be receiving LCD screen instead AMOLED screen? Is that the rumor ?I do have insurance, i'm sure it will cost me more than 50 bucks to replace it. Prob 100$ right?
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Jun 7, 2010
Calendar c = new GregorianCalendar();
c.add(Calendar.DAY_OF_YEAR, 1);
c.set(Calendar.HOUR_OF_DAY, 23);
c.set(Calendar.MINUTE, 22);
c.set(Calendar.SECOND, 0);
c.set(Calendar.MILLISECOND, 0);
// We want the alarm to go off 30 seconds from now.
long firstTime = SystemClock.elapsedRealtime();
firstTime += 30*1000;
long a=c.getTimeInMillis();
// Schedule the alarm!
AlarmManager am = (AlarmManager)ctx.getSystemService(Context.ALARM_SERVICE);
am.setRepeating(AlarmManager.ELAPSED_REALTIME_WAKEUP,
c.getTimeInMillis(), 1*60*60*1000, sender);
It is not executed at 23:22h. What I am doing wrong? I noticed firstTime and c.getTimeInMillis() differs a lot in size and length. When I use firstTime, so when set to 30 seconds, the alarm is executed well.
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Oct 14, 2010
I have a service which runs in the background when the user starts using my app. I am using it to do some posts to our server. I always close my service by calling stopSelf as soon as the posts have been made or failed.
But I recently observed two times that my service did not stop. I saw that in the running services in settings on my device that it has been sitting there for over a few hours.
So I was trying to see if I can alternatively set a timer using which I can force the service to stop after a few minutes no matter what.
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Jun 21, 2010
Under settings theres a setting for screen time out..I put it to 30mins and leave the phone alone...the screen goes out in like 20 seconds...I'm pretty sure that's not 30mins...is this a software or hardware issue?
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Jun 21, 2010
Only thing I can think of that I miss on my storm. When turning it off, it would alert you it would be turning back on at your alarm time to wake you and would do exactly that. Stock app doesn't do that. I've searched and gone through market apps descriptions looking for this function. At the least I want the alarm to go off when the phones turned off. I don't need it to notify me when its turning on, when its shutting down.
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Jan 8, 2014
When i turn on mobile network, my phone start locking screen many time, until I turn off the mobile connection.
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Feb 23, 2010
So through a weird assortment of events i managed to crack the screen on my Eris. But this is the trippy part, I didnt break the glass but the touch sensors underneath. So now i am unable to use the menu or home buttons and the entire left part of my screen and more. I am unable to unlock my device in anyway that i know(menu button, the slider). Is there any other way to unlock it? I now have 11 unread texts and 4 voicemails that I desperately want to view. Oh and I know some of you won't be happy about what I'm about to say but.... I took the leap to the moto droid. I had the chance to get it on a 1 year because I didnt get insurance and I went for it. I will really miss my Eris but the keyboard lag was just killing me.
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Jul 13, 2010
Dropped the phone for the first time from my pocket the screen ends up being completely cracked. Didnt get insurance and i am past the 30days.
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May 11, 2010
I just cracked my screen pretty bad on my Hero. I have Cellular South and am wondering which screen I need to buy. I've looked around and it seems that there are different ones.
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Jun 26, 2010
I've had my HTC Aria for less than 4 days and handed it to some girl and she dropped it. Well the glass screen shattered and I was curious if there is anywhere I can get a replacement for it yet? Incase anyone is curious about the drop it occured from less than 2 feet off the ground. I was in a booth when she handed me the phone and she let go of it before my hand was near. The top left corner was where the impact first hit, and is where the majority of the screen is cracked.
http://i912.photobucket.com/albums/ac325/DarkestMidget/HTCPhone.jpg
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Nov 9, 2010
Iv had my white HTC evo from the day it came out and i babied it like my son. i never let it drop or hit anything. just now at work i dropped it on the floor and the screen cracked like a huge spider web on the entire screen
What do i do ? i have full sprint insurence. i go to sprint and they give me a new one ? will i get the white one or the normal black one ?
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Nov 30, 2010
I dropped my naked epic onto the concrete screen down from about 3 feet. I missed my pocket I was just wondering what my options maybe as far as getting it repaired. I do not have TEP.
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Dec 12, 2009
My wifes screen cracked on her Eris. And get this......it was from wiping it off on her shirt. She simply wiped it on the front of her shirt and now there are like 4 long cracks from the bottom right up to the top left. You can see some liquid seeping out also. She didn't wipe it hard, either. I'm wondering if the Eris kind of "twisted" while wiping and that caused it to crack. Now if you twist it a bit it creaks.
The cracks seem to be on the interior of the screen, and you can't feel them on the face of the screen.
Is the Eris that delicate that the screen can crack wiping it on your shirt? Very dissapointing. I suppose I'll have to end up dishing out $89 for a crappy refurbished one from Assurion. I'll take pics when I can.
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Oct 11, 2010
So I cracked my screen and just need to know how to go back to the stock rom and unroot so if Verizon agreed to replace the phone they won't know I tried to mess with it root-wise. If anyone has done this before please post your experiences. My friend cracked his screen twice and had a rooted phone and had it replaced twice, so I know it can be done.
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Aug 19, 2010
I have an EVO on order with Amazon (early Oct delivery - ouch!), hoping to get one locally before then but at least I have a backup plan. I've been reading a lot about the charger port issues and the screen peeling/separation issues. Does anyone know if these manufacturing defects (assuming that's what they are) have been fixed or do new EVO's still run the risk of having these problems? I've had Verizon and AT&T before and it's always been relatively easy to get a new replacement device if the original had issues. It sounds like it's not as easy on Sprint so I'm a bit concerned...
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Sep 23, 2010
Last night i noticed a thin crack on my screen about an inch long. You cant feel the scratch on the outside. This morning the screen had gone really dull an cloudy and is basically fudged, you can hardly make anything out. I hav'nt dropped it so can only think there must have been some sort of pressure on it.
My question is what are my options?
I am about 5 months into my contract with vodafone and dont have insurance with them.
Would this be covered by the warranty?
My other option is obviously to pay for a repair if thats possible?
Or maybe claim it on my house insurance.
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Jul 28, 2010
I have the original Droid. I take very good care of it, but I needed to have the phone with me while I was at the gym last night and it fell out of my pocket and the screen cracked. It still works but the screen obviously needs to be replaced. I weep quietly every time I take the phone out of my pocket now to use it.
However, I have the Best Buy Geek Squad Blacktie Protection plan on the phone - the one for $10/mo. I am getting conflicting information as to whether they are going to take my phone and replace the glass or if they are just going to supply me with a new phone. I'll know more when I take it in for service.
My issue is this, I am rooted running a custom Froyo 2.2 ROM. Should I unroot and dial back to 2.1 before I return the phone or should I just bring it in? Has anyone had any experience with this one way or the other?
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Jun 29, 2010
i have a htc hero and the glass screen which is in front of the LCD and is attached to the digitiser has cracked. The screen still works its just got one crack at the top of the phone.i have bought a replacement from ebay and just wondered if anyone knows of a guide which explains how to change or any one can tell me how to change the glass?
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Oct 10, 2010
Does anyone know if i can replace the screen in any way or repair it.
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Sep 19, 2010
just wondering if anyone has a scratch or two on their epic screen? i'm still going naked with mine since launch day, have been pretty careful with it, but nothing more different than with prior phones.
phone goes into pocket with screen facing in. when there's too much smudges i wipe it against clean soft part of shirt (as opposed to my eye glasses, where i use a specific cotton cloth.)
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May 15, 2010
My Eris screen is completely cracked. I bought a new one now I'm trying to figure out how to replace it. I took off the back panel and noticed 4 screws in the corners of the phone. They seem to require a special kind of hex key allen wrench. Does anyone know if this is the first step in replacing my screen? If so where can I obtain these odd looking allen keys?
I have heard rumors of DIY videos on youtube, but havent been able to dig any up. Also, I've heard something about heating up the phones screen with a blow dryer and letting the glass get hot enough for the glue to soften...but im not about to try that without some serious second opinions.
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