HTC Droid Eris :: Gray Download Box When Got A MMS Picture Message From Anyone

Alright...here is the final solution to the Droid Eris picture message issues! My phone was giving me a gray "download" box when I got a MMS picture message from ANYONE. I clicked the button and it does nothing but give me an error message.

I went into Verizon with this problem and they admitted to me that there is a KNOWN problem in the HTC Droid Eris line. The early models of the Eris have a hardware problem. HTC was so focused on getting their 3G data right, that they skipped an essential part of the 1x data where MMS picture messages come through over all networks.

Basically, I asked the Verizon rep why they didn't tell any of us users who purchased the Eris from the earliest models and they told me that it was an HTC error, not theirs. All they can do is replace the phone to one of the newer models. I just had this done, and it works perfectly. They could have easily contacted all users with the Eris and said that HTC had a problem instead of leaving us to figure it out on our own. They could have provided good customer service and decided not to do so!!

This is the only solution and the Verizon rep knew about the problem and was very helpful. I told him that I was going to post this online, telling ALL users who purchased the early models of the Eris (I got mine in late-November) to take it into Verizon and have a replacement ordered.

All of my paid apps transferred, contacts transferred, pictures transferred, etc...just had to set up my scenes again and download my free apps again...not a big deal!