HTC Incredible :: Exchange - Can Only Download Past Day Mail
Aug 3, 2010
I am unable to see exchange email more than a day old. I go to Menu>More>Settings>Send&Receive>Download Past Mail and I only see 1 day listed. No other options are available.I've already removed the account and added it back, but I still only have the option to download 1 day past mail.Anyone know how to change this so I can see more than 1 day? I have the personal data plan and I'm pointing to our companies OWA server. iPhone users of the same settings can see well past 1 day. Is there any way to correct this or is it a bug of the phone?
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May 31, 2010
I did a quick search and didn't find anything, so I am hoping someone can help out. Currently, I can only choose between 1 day or 3 days for downloading past e-mails on my active-sync account. This is really inconvenient since it is a work account and I would like to have access to 30 days worth of email. Does anyone know of a way to increase the days for downloading past email beyond the factory settings?
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Apr 30, 2010
I have moved from the Motorola Droid to the HTC Incredible. I had no problem connecting my work e-mail to the Motorola Droid but when I try to connect it with the HTC Incredible it doesn't work. I am using all the same information as the Motorola, so I'm not sure what the issue is. Has anyone else experienced this issue with the Incredible?
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May 6, 2010
I have the option if I want to convert my main mail account to an Exchange account or keep it as an IMAP account. So far I have the phone setup with my IMAP and it's pretty decent, messages appear as unread if I've read them on another computer, I can switch to different folders I've setup, etc. The only thing is that it checks mail every 15 minutes (i could change it to 10 but the polling technique is still used). Is Exchange ActiveSync any better in Android or is it buggy? I'll switch if the push email really is instant and non buggy.
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Aug 1, 2010
I get my DINC tomorrow. YAY! Anyway, I am trying to figure out a few things before I get started with the setup.
I know that I can use the gmail app with my gmail account. I am already going to sync the calendar and contacts.
If I choose to use the HTC Mail app for my gmail (setup as exchange), do I need to set gmail (when logged in on the web interface) as IMAP? I know to use the m.google.com as the exchange server.
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May 13, 2010
I got my Incredible on April 29th and setup my Exchange email account and was able to send and receive with no problems. Contacts and calendar synced with no problems. Everything was fine for about a week then I noticed I was no longer receiving emails. I could send with no problems and contacts and calendar still synced ok, I just could not get emails using wither WiFi or Verizon's network. I went into the account settings and activesync settings and see an error message that said "error occurred on the computer running the exchange server". Deleting and recreating the account on the Incredible seems to work, but for only about 7-10 days then right back in the same boat. I do not think the phone is the issue as I had a Droid and had the almost identical problem.
On the Droid I did not see the error message but I would stop receiving emails after about a week. I have tried Touchdown and it's almost the same issue, except that the error is something along the lines of "mail queued on the server". Again, removing and reinstalling the account in Touchdown resolves the issue for about another week. I called our corp help desk folks and it was a wasted phone call. All I got from them was we don't support mobile devices via activesync and wouldn't talk about it anymore, so I am leaning toward something on our mail server causing the issue. My only problem with that answer is that we also have other users here with iPhones and Windows mobile devices and they are not having any problems, and they are also connected via activesync.
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May 3, 2010
I got my outlook to push to my phone but i can only see the inbox folder in the HTC mail widget. is there a way that i could specify a different folder or view all of them without having to go in and select a folder? or a different app/widget?
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Jan 22, 2013
My samsung galaxy S3 is brand new and it wont download apps from the play store it gets to about 30% and then it stops everytime. if i connect to the wifi it works np, the wierd thing is it will let me update my apps on the mobile network but not download a new one. I have tried updating the phone, factory reset, stopping framework and removing google id and restarting the phone. I also tried putting my sim card in another Samsung Galaxy S3 but it still wouldn't download i then tried calling virgin and getting them to send me the apn details which i then installed but this was unsuccessful, so i went to the virgin store and they told me to get a new sim card, so i did but still it dosent work!!!
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Jun 7, 2010
You guys with a separate exchange work email and personal gmail account. Do you have to setup the exchange mail on HTC�s mail app and gmail separate on the gmail app?
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Jun 4, 2010
I just got the EVO i synched my mail, and everytime i get a new email, i am not kidding it takes almost one minute for the email to display. everything takes an insane amount of time in this program. everything else is speedy and fine but the mail program.
Gmail comes in and can be read quickly and easily but not the Activesync Exchange Mail.
Anyone else experience this same problem and if so is there a solution for this?
If the email is downloaded already how come it takes so long to open or reply to an email?
Anyway majority of time i press another button, everything freezes and then i get that non responding warning asking if i want to wait or force quit.
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Dec 19, 2009
I am having trouble deleting the "trash" in the exchange e-mail account. Does anyone know how to do this other than checking each individual message and clicking on the delete? Is there a delete all type action?
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Dec 23, 2009
Has anyone successfully gotten exchange mail set up on there droid? I can't figure it out and I'm almost positive I'm setting it up right, just thought I would ask before I go back to the verizon store (they offered to set it up but I declined). It alwats saus incorrect username/domain...
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May 19, 2010
I loaded the official update today, and now I can't get the Exchange email client to authenticate. I have checked and rechecked my settings several times.
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Jun 23, 2010
I am trying to get my head around setting up email from Exchange 2003 SP2 in Android 2.1 (HTC Desire) but have some issues which point to lack of understanding (or faulty wetware). I wondered if anyone could help me out with this?
I can connect to our exchange server while I am in range of our internal WiFi hotspots. But as soon as I turn off WiFi or exit the building the connection fails. I am struggling to understand how this works when you are not near an internal WiFi spot. We use blackberry devices and they can get mail from anywhere in the world so how does the Android equivalent work?
There are a good many suggestions that you point your connection to whatever you use for OWA, but we do not expose our Exchange server to the outside world directly, but rather via a Juniper box. What I don't understand is that is the Blackberry users can connect using an internal BES server - so this has to work.
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Feb 11, 2009
My IT got it to work anyway. Not sure how he did it, but it took awhile.
Anyone else get it to work?
The email interface kinda sucks, but it works without an app.
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Aug 22, 2010
I am waiting for my Aria to be delivered. Has anybody used the native exchange mail on 2.1? How does it perform? I heard a lot of good things about Touchdown for exchange. Can I get that with the 3rd party restrictions that ATT has on the android market? If so I remember reading about a work around but can't remember what it was.
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Jun 11, 2010
Can you only setup one Outlook Exchange e-mail account, I'm using it for work and I have 4 different accounts, my work e-mail address and 3 group mailboxes, I've setup my work e-mail account but want to add the other 3 group accounts but can't see a way?
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Jan 6, 2010
I know this is the Droid forum but it has a lot of activity and I'm using the Droid, so I figured I would ask here. I am trying to get K-9 Mail set up for MS Exchange. I got it set up with the built in Email client with no problem, but really like K-9 better. It always fails on the outgoing settings screen. Incoming sets up fine, but the outgoing fails no matter what I try. Does anyone have any tips or suggestions?
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Apr 29, 2010
Why don't my past calendar (google calendar) events show up on my Incredible? My future events show up but nothing in the past. I can see them on my laptop but not on the phone. On my Blackberry I could go back a year and a half to see past events. I hope Android allows this as I really need it for work.Otherwise this phone is unbelievable!
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Jun 30, 2010
This was the most horrible thing ever on the Pre but luckily a simple patch disabled it. Now I got an EVO and 1and1.com pin lock is back. I can't stand this. How do I bypass it like I did with the Pre?
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Apr 19, 2010
I have a problem getting the mail application for Exchange to work. I read through several threads and got to install Touchdown. Strange thing is that this app works fine and the mails from the Exchange server are sent perfectly to the HTC Desire. What is even more strange is that a colleague of mine has exactly the same Desire and is on the same Exchange server as I am and for him, the Mail application for Exchange works perfectly. I really want to use the standard mail application. I saw there is an option in Touchdown 'Fetch and trust certificate' which is not available in Mail for Exchange. I already tried to logon to the webmail via a browser but this did not seem to help.
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Jul 19, 2010
I am currently roaming outside my home network in the UK and cannot get Exchange Server to automatically synch. I have read countless posts on this forum and elsewhere trying to self-help before posting, but despite this one appearing to be the same issue, I have been unable to fix it.
In essence when opening Menu > Settings > Accounts & Synch > Manage Accounts / Exchange Active Sync > Account Settings I see that the option for "Sync when roaming" is not only unticked but also greyed out so I cannot enable it.
How can I fix this, please?
Note that Menu > Settings > Wireless & networks > Mobile Networks > Data roaming is ticked and so is ... > Enable always-on mobile data.
I am currently on an Edge network and manual Exchange Synch works just fine but having automatic sync is more important right now that worrying about the roaming charge.
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Nov 7, 2009
Is there a way to only set push e-mail for the Inbox folder? When I set up push e-mail for my Exchange server it wants to download the mail in all of my folders. That is over 2,000 messages.
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Sep 28, 2010
On my i*hone, Exchange Mail provided full HTML support. Gmail provides HTML support. Why does the built-in Email client not provide HTML?
I don't want to use Touchdown or something like it - is there an Email client I can use that can provide this? I am using Appriver for Exchange which I thought was 2007
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Jan 31, 2010
I have keep getting the error , "certificate domain name does not match outlook.com.
Outlook.com is my exchange server, i think. It always works when i enter it as the server with the default email app on android. I can send emails though. configuring exchange for k9 is such a pain!
Anyone know what this means?
Main reason I want to use k9 is so i can save attachements...so if anyone knows a better email app that supports exchange (not touchdown) or a way to download attachments with default email app.. that would be nice.
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Aug 27, 2010
My friend told me that it is not easy to set up and sync exchange email. Just want to ask your expert opinion if this is correct before I order the captivate. Also please advise what app can I use to sync exchange mail.
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Aug 26, 2010
I'd love some input from anyone before I take my Incredible in for service, please.Three days ago I realized that the charging light was remaining yellow long beyond the phone's usual charge time. Even after leaving it plugged in overnight, the next morning I was still at less than half charge, going only by the Settings>About Phone>Battery>Battery Level graphical display. Last night same thing, whether the phone was on or off, still a yellow charge light. Today for the first time since I got the phone, the battery indicator itself turned yellow towards the end of the day.Preemptive facts:Prior to starting a new thread, I did a thorough search and found nothing related to this specific battery issue.I have the OEM, red, HTC battery, and have never charged it outside of the phone, or with any charging cable other than the one supplied with the phone.When I first received the phone, I charged it fully, unplugged, and bumped charged before turning it on. For about a week afterward I would charge to green while on, unplug, turn off, and "bump charge". I have never had trouble getting through the day on a single charge, and no, I don't think I was training a lithium ion battery, I believed I may have been training the software of the phone itself.I have tried charging the phone fully both on and off, and have not seen green for over two days. This includes continuous charging for over 10 hours.I have had the phone for roughly seven weeks.The phone does charge- just now I have gone from @25% (as measured on the aforementioned graphical display) to @40%, but at that point it seems to no longer charge, although the "Battery State" says "Charging AC" and the little battery icon shows the charging animation.Have I got a dead battery, or am I missing something? Any thoughts would be appreciated. Thank you.
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Nov 6, 2009
I have a gmail e-mail signature set, but cannot figure out how to add one for my exchange account.
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Oct 8, 2010
Do any of the ROMS come with an native exchange e-mail app. I use my phone for work this would be deal breaker for rooting
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Dec 22, 2009
I created an exchange e-mail account and now I wish to remove it and only use my gmail accounts. Can someone provide guidance on how to delete one of these accounts?
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