HTC EVO 4G :: Whats Best Way To Go About Exchanging Defective Phone?
Jun 7, 2010
I got 2 EVOS Saturday. Mine flys super fast and no problems with apps. My wifes EVO isn't quite as fast as mine for some reason and apps crash a lot....she is at work now trying to use pandora and it plays for about 20 seconds and stops working. It has asked her if she wants to force close it twice already today.....Her coworkers have sprint and they are using pandora next to her with no problem so its not coverage. Whats the best way to go about exchanging it?
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Sep 29, 2010
Well I paid no attention to my phone turning off, because before it would only do it maybe once or twice a week so it was no biggy. But this last week, every day when I woke up and checked my phone, it would be off, and throughout the day it would shut off 4-6 times a day. Then I looked up the problem and saw that I had purchased a bugged phone. The thing is, I noticed this OUTSIDE of my 30 day window.
Now I'm about to call AT&T, buy I am scared that I'm going to get my exchange rejected, or they're going to try to give me a new battery when clearly that's not going to help. What can I say in order to persuade them to make the exchange? I'm really bad at making a good point and I need to write down points and have them in front of me so I don't forget to bring them up, and me end up sounding like I don't know what I'm talking about.
Does it just depend who I talk to and hang up on whoever isn't giving me what I want to hear and try again?
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Jun 13, 2010
My dinc is defective so verizon will be sending me a replacement. will the phone be a refurb?
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Oct 10, 2010
I just got my first Android phone yesterday from the iPhone 4 and so far I am really happy. he only thing that is bothering me is the battery life. downloaded the widget Battery Watcher so I can keep and eye. This morning, I unplugged my phone and the "fully charged" message was on the screen.Battery Watcher said 100%I sent ONE SMS message and it went to 98%.
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Aug 23, 2010
It run too hot when making call. I can feel the heat on my ear... anyone has the same problem? do I get a defective one?
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Sep 27, 2010
I am getting a bad case of this. anyone know the cause?
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Jun 24, 2010
I ordered my Incredible on June 9th, and it is suppose to ship by June 30th. When I bought it I was eligible for an upgrade, so I paid the 2 year extended contract price of $299.99 for the phone and a $100 mail in rebate.
My question is that if I get the INC and decide that I don't like it or don't want to keep it, I know that I have 30 days to return or exchange it, but if I do that and try and exchange it for the Droid X, will I still get the 2 year contract price for the X? And if I just decide to return the phone and stick with my old phone, is my contract still extended for another 2 years?
I'm just wondering for a what if situation so I can handle any issues or problems before they come about.
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Jun 18, 2010
how and what are you saying to get exchanges to get the build 3 version? I bought at best buy at launch, do I need to go back there or just go to sprint store? Will they exchange if they have instock or got to wait to get it shipped to my house directly?
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Jan 28, 2010
ok so when i mount my hero to my laptop it asks me if i would like to scan it cause there may be problems with files on it or something and if i click scan it pops up another window with a start button i click it and then it brings up my hero as a removable disk and says please reconnect or something idk never saw this until now anyone know what going on?
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Jun 10, 2010
And I mean this literally. After I upgraded my Moment, I let it just sit on my desk and continue to charge. An hour later, I reached to pick it up and burned the CRAP out of my thumb and index finger!!! WTF? Is Samsung or Sprint trying to kill us?
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Jun 25, 2012
i'm trying to optimise the battery comsumtion on my galaxy s2.From the battery panel i can see my phone is regularly woken up from power saving standby.Is there any way to identify what apps are responsible for waking up the phone?
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May 8, 2010
Has anybody tried exchanging the free 2GB micro SD card that came with the Incredible? I didn't originally receive mine but then our Verizon rep had it FedEx'd to me. It says in the package that it originally cost $14.99. Can I take it in to a Verizon store and exchange it for some accessories? I already have 2gb card and will likely be buying a bigger card anyways.
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Jun 4, 2010
I'm considering exchanging my Incredible for a new one. The screen is really pink, I thought I could handle it, but it's really bothering me - especially since I use the auto backlight, so it's sometimes dim enough that the pink is very pronounced. The pink screen issue is NOT the point of this thread. I've read the other threads. I've read the other sources cited in those threads, the ones citing particular types of AMOLED displays using a particular layout of subpixels causing more pronounced reds. I understand it all, but I've also seen pictures of side by side Incredibles - one very pink, one very white. Pictures don't lie. I don't know what to believe, but if I go test an Incredible, and it's whiter, I want it. Sorry to waste so much space on this post with this, I just know how it goes on forums, and don't want to get into an argument over the pink screen issue.
That said - Here's my question: What's the best way to move everything over to my new incredible? I doubt I'll have the opportunity to have both in hand at home, meaning I'll need to copy whatever I'm going to copy before bringing it back. I primarily run Linux, but have access to a Windows machine as well. Contacts and e-mail come from Google, so I'm not worried about those. I'm primarily concerned with my Sense layout and installed apps.
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Jul 2, 2010
Really odd one this. It closes if I type a capital A. Nothing else. All other letters are fine.
The application Internet (process com.android.browser) has stopped unexpectedly. Please try again.
I have factory reset, uninstalled everything, still the same. If I clear the cookies, cache, etc, and remove my homepage of google.co.uk, it seems fine. The T-Mobile default homepage works fine if I type a capital A. If I set Google.co.uk, and type a capital A, it force closes.
Hmm....and after a bit of digging....it only seems to do it on Google Mobile sites. Classic Google.com and .co.uk are fine. Google force loses, as does .com/m.
Anyone have the same issue, or know whats causing this?
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Nov 28, 2010
I currently have a Droid 1 and I will be receiving a Droid 2 in the next few days. Is there a way I can transfer apps that I have previously paid for to the new phone? If so .....how?
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Nov 25, 2009
My droid has a few bugs and I'm probably taking it back for another one.. The question I have is, do I have to redownload all my apps and contact lists?
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Aug 25, 2010
I will be receiving a new Motorola Droid 2 in the next few days. I currently have a Motorola Droid 1.
I have a few questions and I hope that the readers here can assist me.
1. How can I (or can I )transfer all of the apps (including the ones I have previously purchased) I currently have on my D 1 to my new D 2 ?
2. Can I replace the 8 GB Memory card in the D 2 I am receiving with the 16 GB card that is currently in my D
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Jul 14, 2010
I've been looking at these forums and some say they get 15hours + on regular usuage and others such ass myself get 6. Im pretty sure by now all of us have our settings pretty much the same. Gps,wifi,bt,background data off. Turn screen brigtness down etc. I think that maybe there's a bad batch of batteries out here....When the palm pre came out EVERYBODY had bad battery life so it was no question. With evo its some have horrible batt life, some have aweome batt life and the rest don't use it enough to actually know.
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Aug 11, 2010
Please help, I am starting to get pissed off at this phone. I know there is a setting on the browser to turn off the mobile versions of internet web pages, but upchucking that box still doesn't do it. I still get mobile versions of web pages. I thought the Dinc/droids were similar to the iPhones in this regard about not being "a version of the internet" but the ACTUAL internet. Someone correct me where I'm wrong. I can't get the mobile version turned off no matter what I do. Any help would be greatly appreciated.
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Feb 16, 2010
I'd like to start off by saying that I LOVE my cliq. BUT I've gone through 2 defective phones and just got my 3rd replacement. Problems Ive had freezes, market freezes, cant answer calls, sends txts to people other than the recipient I typed, mind of its own type behavior, buttons on the screen light up like im pressing them when Im not touching them at all. Tons of weird stuff. I was wondering if anyone else has had any of these problems. Am I just unlucky enough to get 2 defective phones in a row? or is this just something I have to live with? ALSO when are we getting 2.1.
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Aug 6, 2010
I'm fairly certain that I've got a defective battery in this thing. It's constantly running hot, and sometimes it gets up to over 110 degrees. Battery life is AWFUL and I've tried every tweak and fix I can find. Will VZW replace this for me?
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Jun 11, 2010
I have a HTC Incredible that I bought from Verizon Wireless. When holding the phone I experience a zap/numbness down the arm. I had three other people hold my phone and they all experienced the same problem. I tried reporting the problem to Verizon 9 times to help me get a temporary phone while the Incredible is on back order. However, they come back to me saying to either continue using the phone or you must get another phone and hold on to it for two years. I emailed the CEO and finally got a call back from executive relations. Now they keep calling me demanding to have the phone back.
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Jan 7, 2010
Anyone else having a problem with a crackly intermittent headphone jack?
Mine has progressively gotten worse over the last month or so, to the point where the slightest movement causes crackling and sometimes intermittent loss of the sound. This is in no way related to the "left speaker pop at max volume" issue that has been previously reported. This is a purely mechanical issue, and having seen the teardown pics on the web, I think its due to the fact the headphone socket isn't actually soldered to the board, but uses 5 contacts and contact pads to make the connection. I wonder if this might be a weak spot in the design..I'm going to take the droid back this weekend to Verizon, any Idea's what my options are regarding a replacement, its after 30 days, but the motoroloa warranty should cover me for a year, right?
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Aug 24, 2010
Hey guys I am in the process of replacing my current Droid X with a better Droid X. I am wondering, how long will it take for Motorola to replace my Droid X as of today? Reason: Small Band Screen Flickering DX
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Nov 13, 2010
I've had the captivate for about a week now and I haven't noticed much improvement on the battery life. I have discharged/recharged the battery a few times and nothing much has changed. The main issue is that overnight, the phone will go from 100% charge to 75/80% charge. I only have wifi on; bluetooth, gps, sync are all off. I also kill all applications except for a battery status notifier and the sms application.I have noticed, though, that when I sometimes open the task manager I find applications that are open, which I have never touched (ex. music player, video player). Could this be the problem and how would I fix this.Any help is appreciated cause at this point I have trouble making it through one whole day with the phone.
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Jul 10, 2010
The microphone on my Aria doesn't seem to be working properly. When in a quiet room speaking in a "normal" voice over the phone, my voice on the other line (as I have been told multiple times by different people, and as I have tested myself) sounds very faint and distant, as if I'm talking into the phone a mile away. On speakerphone, the volume doesn't change - I still sound distant regardless of how far the phone is from my mouth. Of course, if I talk louder, and I mean VERY loud, I can be heard "normally", but my voice still sounds obviously distant. I did a hard reset of the phone and have not installed any new apps, but the microphone performance has not changed.
Is this a software bug? Or is it just a defective microphone? I'm thinking of exchanging the Aria with a new one from AT&T, hopefully the policy (since I've owned the phone not even for 30 days now) won't require me to pay full price. Or does anyone know anything about their exchange policy? Because the website is not very clear on pricing (if any) on exchanges that take place before the device has been owned for 31 days or more, in which case it's free. I think, I don't know. The site is just plain confusing.
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Jul 1, 2010
So my boyfriend has the Moto Droid. Every night he puts it on charger dock and in the morning picks phone up and its 100%, five minutes later it will die completely. He bought a new battery, plus a battery charger, a new car charger and home charger but it still does it. Basically has to be charged all day long to be used. Has this happened to anyone else?
Also, tried replacing. Upon receiving replacement it was rendered defective due too loose screen. New one coming friday.
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Oct 26, 2012
I am trying to recover text messages from a factory defective Droid Razr. I need to send the phone back on a warranty return, but I'm hoping to pull all my text messages before I send it.
Here is the problem...my phone will only stay on for like 2 minutes max at a time before it power cycles. I have SMS Backup+ installed, but I can only recover like 5-10 messages per power cycle (its takes a few seconds to startup the wifi, app, and login).
Is there anyway I can use a USB cable to transfer the texts to my new phone? Or can I use the "My Files" utility to transfer them directly to the SD card? Or any app that will transfer the texts to the SD card (instead of backing them up online)?
(Additional info: I am running the standard, non rooted ICS)
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May 8, 2010
What more can be said The Incredible meter is totally defective. This is what I got today. Also by popular demand direct Db readouts on both phones. Here is the proof the HTC battery bar meter is 110% DEFECTIVE!
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Aug 10, 2010
I go to the gym a lot and I have a hard time with my Evo. How are you carrying your Evo at the gym when you workout. Any suggestions.
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