Android :: 2.1 - Setup Exchange ActiveSync Account?
Jun 12, 2010
I got my HTC Incredible running 2.1 when it was first released, setup my Exchange ActiveSync account, and noticed that my only option under Mail Size Limit is to download Headers Only. This got annoying very quickly, as I have to click 'Get Remaining' on every single email, regardless of the size. I researched this issue when the phone first came out and came up with nothing on it, and two other guys at work with the Droid Eris on 1.5 don't have this issue, they get the full range of size options to download.
Fast forward to today, one of the guys with the Eris installed the update to Android 2.1, and now he has the exact same problem I do. When I saw his issue, I started to research it again now that a month or so has passed, but I still can't seem to find any documentation or reports of similar issues.
Anybody else see this behavior with 2.1 + Exchange? I can't see it being a problem server-side since it works under 1.5, but my phone can download the whole message if I setup a regular POP account.
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Jun 5, 2010
I previous had email working fine on my Droid Eris with the 2.1 OTA. However today after updating my password, the Exchange ActiveSync account will not work on my phone. It gets past the authentication phase, however it seems to have issues saving the account on my phone.After some research, I have found documented cases of simlar issues on other hardware but not the Eris. Is anyone else having this issue, and what changed? Ive had it working on 2.1 OTA, but it will not work now.In my research I came across the following site, is it legit? It seems kind of sketchy, and I dont have the knowledge to determine if it is harmful or not.
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Aug 11, 2013
I am having an issue with my HTC Evo 3D where I am unable to have more than one active Exchange Activesync (EAS) account syncing. I'm trying to have my work e-mail and my hotmail account with push using EAS. What I have tried:
- Setting up my work e-mail, then my hotmail. Can receive work e-mails instantly, but not with hotmail.
- Setting up my hotmail, then my work e-mail. Can receive hotmail e-mails instantly, but not with my work e-mail.
- Setting up my work e-mail in one mail client, and my hotmail in a separate client. Same issues as above, one receiving push e-mail and the other not.
If I set up one and then the other in the default HTC mail client, the first one will work with push the but second one won't. BUT, if I then do a manual sync to make the second one "catch up", that second one will start receiving with push but the first one no longer does. I can keep doing this, and it seems like only one can be "active" at a time.
I've tried different clients with the same results, and tried Touchdown which many people recommend, but Touchdown is built to allow only one active profile at a time (so only one EAS account pushing or polling).
I'm beginning to think it's a device limitation on the Evo 3D but it would be great to get around that - I've seen bits and pieces around saying that, due to licencing, iPhones can have up to 5 EAS accounts at a time, and different Android phones can have varying numbers, but haven't seen anything particularly clear or definitive.
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Sep 20, 2010
Now hotmail supports PUSH email I figured I'd give it a go on my Desire but everytime I add the account, I always get an error message saying:
[Quote]
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Jun 28, 2010
The problem I had was when trying to sync my Evo 4g to Exchange 2010. I continually got the message "Failed to create the account. Please try again later". After searching on this site and trying everything on every thread, I was about to throw my hands up and send it back when I found the solution. This solution appears to not be posted on this site, so I figured I would help out others that might run into the problem in the future. I have done this now 2 or 3 times for other users that have had this issue and it has corrected it. I don't claim this solution will work for everyone, it simply what I did to correct for my users. I would suggest trying what other threads have as solutions before trying this one.
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May 13, 2010
I got my Incredible on April 29th and setup my Exchange email account and was able to send and receive with no problems. Contacts and calendar synced with no problems. Everything was fine for about a week then I noticed I was no longer receiving emails. I could send with no problems and contacts and calendar still synced ok, I just could not get emails using wither WiFi or Verizon's network. I went into the account settings and activesync settings and see an error message that said "error occurred on the computer running the exchange server". Deleting and recreating the account on the Incredible seems to work, but for only about 7-10 days then right back in the same boat. I do not think the phone is the issue as I had a Droid and had the almost identical problem.
On the Droid I did not see the error message but I would stop receiving emails after about a week. I have tried Touchdown and it's almost the same issue, except that the error is something along the lines of "mail queued on the server". Again, removing and reinstalling the account in Touchdown resolves the issue for about another week. I called our corp help desk folks and it was a wasted phone call. All I got from them was we don't support mobile devices via activesync and wouldn't talk about it anymore, so I am leaning toward something on our mail server causing the issue. My only problem with that answer is that we also have other users here with iPhones and Windows mobile devices and they are not having any problems, and they are also connected via activesync.
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Nov 13, 2009
My company's exchange server is similar to mail.company.com/exchange, but when I put in that address, it removes the "/exchange" and it gives me an error saying "Unable to open connection to server". Is there a way around this, or am I stuck without the ability to sync my work email?
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Jan 27, 2010
ActiveSync has been working just fine with our Exchange Server 2007 for the past 6 months. However, today we updated from 2007 to 2010 server and the server address changed from exchange.xxxx.com to remote.xxxx.com and I cannot figure out how to change this on the settings. The only thing that it will allow me to edit is the password. I press on the server address and it will not do anything. I have deleted the account on my phone and re-entered it hoping that it will let me edit manually. I get the error message, "Your microsoft exchange server account does not have permission to synchronize with your current settings. Contact your exchange server admin". I made sure the spelling is correct and our Admin is well, not up to the challenge.
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Jun 25, 2010
I just got my first Android phone, a Motorola Milestone with Telus. I use Exchange 2007 and setup activesync with the builtin email client and it works great, however, the view is one folder at a time. I have many rules setup to move emails from specific sources to specific folders since I receive a lot of email in a day from many different clients and vendors. The problem I see is that I have to manually switch from one folder to another and hit refresh to see new emails in the subfolders.
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Jun 11, 2010
I set up an exchange activeync account on my new HTC desire. I encounter a strange behaviour with it. After synchronizing it shows only few folders from my mail box (around 5) where i got around 50. I tried to delete the account and recreate it -> no change I give a try to Touchdown app, and it retrieve all folders. I don't want to use another app than the one given with my HTC, so here is why I post this topic.
FW : 2.1 update1 software : 1.21.405.2 language FR
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Jun 15, 2010
I'm trying to find out the Hotmail Exchange server setting in the hope that it will start working prior to the official rollout. I know they started the wave 4 rollout today. They've said it will be rolled out in pieces and isn't due to finish until August but they don't give any idea to who will get which features when. So if you find out the exchange setting for Hotmail / Windows Live Mail post them here.
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Jul 28, 2010
I have found a problem and no solution on line ... so I wanted to run it past you all. I have SBS2003 R2 Premium. We have several smartphones ... android based with email through our Exchange 2003 server using activesync. THE PROBLEM: When users attempt to forward an email to another domain users mailbox ... the email is never received. It shows in the outbox in both the phone and Exchange outbox (sent items). If I forward the email from me to me, the email is successful. Also, if an email is sent directly to a domain user, the email is received (no forwarding) without any problem. All other aspects of activesync appear to work fine. Still have not found an Iphone to test against.
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Jun 14, 2010
I'm one who has not bought into all the iPhone and ipad Apple hype. And now that AT&T announced they would limit there data plans I'm even less of a fan.
So I've been using my corporate Blackberry.. I rarely surf on the phone - if ever to just use it to quickly prove a point or get some basic GPS navigation. Basically I use it as a phone, email device and calendar. Occasionaly to take a picture too.
I've not been too excited to change until now.
I understand the Evo can be used as a mobile hotspot at 4g? WOW! Anybody using it to serve wifi for a PS3 online game from it ? does it really work?
What about corporate push email? Will it work with Exchange ActiveSync to keep my Outlook email and calendars current on the phone? What about Gmail and yahoo push email? Will pushing emails from these three servers drain my battery?
How widespread is the Sprint 4g network? Any chance of getting 4g in places like Gainesville, FL, Macon, GA, Helen, Georgia?
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Apr 16, 2010
I am running 2.1 v2 on my Droid Eris and I set up my work email (exchange) through Activesync.
Now every time the lock screen appears I can't open it up without a password. I want this turned off. I have read elsewhere that you can install apps that overcome the lock. However, I am exploring other ways to work around this. Does anyone else have experience with this? I would like to not have to enter the password in every time the phone screen locks. I also don't necessarily want an app running in the background either.
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Mar 19, 2012
I've been debating configuring my personal phone to access my employer's Exchange server; I would be checking it on occasion-- more of a convenience thing to know what's up before I head in for the day.
Using the default Android Mail client and choosing ActiveSync and doing the setup, I inevitably reach a screen with the following:
Quote:
Activate security policies?
Exchange security policies
Your IT administrator requires that you activate these security policies in order to sync with your Exchange Server.
Activating this administrator will allow the application Mail to perform the following operations:
! Erase all data
Perform a factory reset, which deletes all of your data without any confirmation.
! Set password rules
Restrict the types of passwords that you are allowed to use.
! Monitor screen-unlock attempts
Monitor failed attempts to log into your device.
! Lock the screen
Control when your device locks, requiring that you re-enter your password.
! Device function limitation
Restrict some function on device like Wifi, Bluetooth, Camera etc.
Needless to say, this is highly unappealing for my personal phone-- way too much power for the Mail application. So my questions-- what are my options?
-would a different Exchange connectivity application like Touchdown request those same permissions for access?
-would I be better off setting up ActiveSync on an alternate ROM and booting into that when I want to check work mail (not as frequently as some other users)?
-How far does that remote wipe control extend? Could they wipe the entire phone, including bootloader? Or is it just reference to internal storage? Could they wipe the external SD card?
-is there a way to revoke those permissions from the Mail application while retaining the ability to connect to the Exchange server?
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Jul 28, 2010
I bought the Evo for my personal use. However, I was looking at an FAQ this morning on my company's IT site on supporting Android devices thinking it might be a possibility. Currently personally funded Blackberry, iPhone and Windows mobile devices are supported for connection to our Microsoft Exchange email services.
I noticed the following in an FAQ in regards to Android support, is this true? I thought the Evo supports ActiveSync?
Question: How can I access my corporate email on my Android device?
Answer: At the moment, XYZ does not support Android due to its lack of ActiveSync support (access to Microsoft Exchange email). When/If this option becomes available, updates will be posted through the Mobile Device website.
Question: When will Android be an option for users?
Answer: XYZ has decided that we will not support the Android for corporate email at this time. If/When Android supports ActiveSync we will re-evaluate.
Question: How about if I have a personally funded Android phone?
Answer: Presently, corporate email access is not available for any Android devices due to its lack of ActiveSync support (access to Microsoft Exchange email).
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Jul 26, 2010
Has anyone managed to get push emai doe their hotmail/live accountl using the unoffical Hotmail Exchange Activesync? If so can you please share the settings.
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Aug 26, 2010
I was just tinkering with my Droid Incredible's "Accounts & Sync" and I am confused about something. With the Gmail app, there is no option to designate how often to check do for messages because it's a push email client, good. But when I check my settings for Exchange, I am given options to select how often to sync. I was under the impression that Exchange ActiveSync is a push email service, meaning I shouldn't need to designate when I want it to sync because it pushes vs. pulling. Am I missing something here?
I am running 2.2 froyo under SkyRaider 2.5
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Jun 23, 2010
I got my HTC Desire last week and Synced it with our Kerio Mail Server 6.7.0 patch 1. Had to add the line to allow unsupported devices as it was giving some connection issues and then worked fine after that. The problem has been with the syncing of the contacts. It syncs fine for about the first few syncs and then it gives an error on the phone "failed to connect to the server" But it syncs mail and the calendar perfectly. The issue is that the syncing of the contacts is second on the list of 3 items to sync as per the phone. So it syncs mail first - fine, contacts second - error and then calendar - fine. I removed my contacts from my mail on the server and it still didn't update on the phone. So wasn't communicating with the server as per the error. If I delete my contacts on the phone, it then connects fine to the server and I get my contacts back. Works fine for about a few syncs and then without adding or deleting any contacts I get the error message back.
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May 7, 2010
I cannot attest to pin lock or remote wipe, but basic syncing of exchange e-mail calendar and contacts continues to work after I downgraded my $45 plan to the $30 plan yesterday. Haven't had a call from the Exchange police yet. Just an FYI in hopes to save a few people some money.
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May 27, 2010
I use Exchange as my email client & I have used Exchange ActiveSync to connect. Everything is working well apart from when the phone has been in-active & is locked I am required to enter my Exchange password to unlock. This is required to use the non Exchange functions also, as you might imagine this is very tedious.
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Aug 27, 2010
When using various 2.2 leaked builds or cooked ROMs, I had problems with activesync behaving properly. I even loaded and rooted the leaked 'official' Rom that came out yesterday and it didn't sync right. Constant sync, sync errors, etc. I reverted back to 2.1. I downgraded to 1xx radio and original hboot today in hopes that the actual ota will not have the same 2.2 ActiveSync issues I had with cooked builds. I am now thinking that if the official I had yesterday wasn't right the ota won't be any different. Is there a known problem with 2.2 having activesync issues? Do I want to not upgrade to 2.2 until this issue is revolved?
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Nov 19, 2010
Is there an email.apk or alternate method of removing the security pin/pattern lock that's forced when you configure Exchange ActiveSync in Froyo? I found something on XDA, but it was earlier in the year and i believe it was only for 2.1. LockPicker is only for 2.1 also. I'm rooted running Myn's RLS3 ROM if that information is needed...
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Jun 5, 2010
I've set up Exchange Activesync on my Evo, and the calendar seems to sync fine. However, I'm not getting any reminders in my status bar even though they are enabled on the calendar settings.
Further, if I go into an appointment that has a reminder set on it, I get the following message:
Delete
Are you sure you want to delete this reminder?
If I hit cancel and then back out of the event, it seems to re-save the calendar event, but I still don't get any reminders.
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May 11, 2010
Had a question with scheduling my activesync. If I don't get a lot of work emails is it better for battery life to set it to sync every 10 minutes or as items arrive?
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Sep 2, 2010
Has anybody got this working? I still get the message I should try again later.
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Jun 2, 2010
I'm trying to get my HTC Desire syncing email with my company's Exchange 2007 server, but I'm getting an "Error when doing SSL" error when I hit the "Sync now" button under "Accounts & sync". My searches on the forums seem to suggest that this issue usually arises when you use a self-signed SSL certificate, but my company uses a certificate signed by Comodo, so I would have thought that would be fine. Workmates using iPhones don't have any problems connecting to Exchange, so I'm left scratching my head as to why I'm having this problem.
It's also a little weird because, when I enter my username, password, server name, etc. it seems to update my mail alright the first time, but then comes up with this error every check after that, and always fails to sync my calendar and contacts.
Do Android 2.1 phones not come with the root certificate for Comodo or something?
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Jun 6, 2010
Im having some trouble with exchange activesync over the air. I have it set to dl my mail and calendar but if i access that mail account from elsewhere with webmail all of a sudden my phone will not sync anymore.
If i delete the account off my phone and reset it up it works again, but only until i use it elsewhere and then no more sync...I use the mail widget too.
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Apr 21, 2010
I can't seem to connect to Exchange to sync my emails. I have gone through the manual setup process and checked all the settings are correct. I verified account information fine but then i get to the Exchange ActiveSync Settings page where i have to select the data i want to synchronise - contacts, email, calendar.
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Jun 8, 2010
I have twice (since Friday) encountered an ActiveSync error to my corporate exchange server that I've only been able to fix by deleting and recreating the ActiveSync profile. the problem manifests itself as a perpetual unsuccessful attempt to sync and occurs seemingly randomly. Any suggestions or advice would be greatly appreciated. I've seen some threads referencing Touchdown but not sure this is the right solution for this problem on the EVO. Please don't tell me I need to go back to my Blackberry...Thanks!
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