Motorola CLIQ : Moto Update New - Improved Performance - Battery Life - Software Performance And Stability

Motorola CLIQ Over-the-Air Update
[Retail Partner Sales - T-Mobile Employees and Authorized Dealers]

February 19 Update
The over-the-air update for the Motorola CLIQ has been delayed to the week of February 22. An updated article will be available once a date has been determined.

On February 18, Motorola will begin sending over-the-air (OTA) software updates to Motorola CLIQ customers. The software update will improve device performance and resolve several known issues.
Improved Performance:
Improved battery life
Improved software performance and stability
Improved widget response
Decreased Force Close error messages
New Manage SIM Card application
Support of .WMA and .WAV media files
Removal of the imeem mobile application
Known Issues Resolved:
Accessories & Bluetooth
Error: 'Unable to pair' or 'Unable to connect to device'
Call functions
Can activate other functions while listening to visual voicemail
Call not ended by pressing the End key
Speakerphone turns on unexpectedly when answer incoming call
Plays ringtone or vibrates while on an active call
Unable to answer incoming call using �Slide to answer� feature
Accidentally opens Dialer or makes outbound while holding device
Device hardware (battery, keys, power, screen)
Battery indicator may not display accurate battery power
Call not eded by pressing the End key
Touch screen issues
Cannot answer incoming call using the Slide to answer feature
Incorrect keys registered using on-screen keyboard
Touch display appears to have �dead spots� that are unresponsive
Accidentally selects item when trying to flick through screens or menus
Messaging
Wrong message deleted
Phone may reset when turning Wi-Fi off in area with no Wi-Fi coverage
Customers can manually download the OTA on demand by going to Settings > About Phone > System Updates. Customers do not need to wait for a notification message to download.
Action Steps
Be aware of the fixes and enhancements included in the Motorola CLIQ update.
If customers are experiencing any Known Issue that will be resolved by the software update:
Do not file a handset exchange
Advise customers that the issue will be resolved by a software update on February 18.
Important Rebate Changes
[Retail Partner Sales - T-Mobile Employees and Authorized Dealers]
Customers eligible for rebates as part of new activations or upgrades must be advised they will receive their rebates in the form of a prepaid Visa card.
When customers take advantage of our new Early Upgrade or Early Upgrade Plus options, they are not eligible for upgrade rebate cards. These new upgrade options allow customers to take advantage of upgrades sooner and provide an instant discount, instead of having to wait for rebate cards.
To be eligible for an upgrade rebate card, customers must meet upgrade eligibility requirements.
Current, 1-year contracts: 11 or more active months since last discounted handset purchase.
Current, 2-year contracts: 22 or more active months since last discounted handset purchase.
Rebates on eligible purchases require contract extensions and a $9.99 or higher Data/Messaging feature.
Valid only on FlexPay plans with 1 or 2-year contracts.
Not valid for Even More Plus plans.
Active Months: The number of months in which the account has been in good standing and during which service has not been suspended.
Action Steps
Inform customers that Early Upgrade and Early Upgrade Plus are not eligible for upgrade rebate cards.
Advise customers eligible for rebates that they will receive their rebates in the form of a prepaid Visa card.
"With the purchase of your new handset, you can submit a rebate form to receive your rebate. The rebate will be in the form of a prepaid Visa card that can be used anywhere Visa is accepted. See the rebate form for additional details."
Trackball Replacement Program
[Retail Partner Sales - T-Mobile Employees and Authorized Dealers]
On February 24, T-Mobile will launch a Trackball Replacement program for BlackBerry Pearl 8100/8120 and BlackBerry Curve 8320 customers that are having trackball issues. This program will be available in T-Mobile retail stores only at this time.
Action Step
Refer customers to a T-Mobile retail store after February 24 for further assistance if they come in to your location looking to complete a trackball replacement.
First Connect for Dealers
[Retail Partner Sales]
First Connect for Dealers is an exciting class designed to help on-board and prepare Retail Partners to successfully sell T-Mobile products and services and provide differentiated customer experiences. This four hour class is conducted via the T-Mobile Live Virtual Classroom and covers the following:
Welcome to T-Mobile
Who is T-Mobile?
PCC
Differentiated Handsets
Differentiated Rate Plans
Service Excellence / Selling Skills
Tools and Resources
Customer On-Boarding
The attached flyer contains dates and times for these calls as well as registration details. ADRs should educate their locations about these calls and encourage them to attend.
To successfully be able to attend the training sessions, Retail Partners should have the following:
Computers with high speed Internet connections
The ability to play and hear video segments on the computer using speakers or headset
The use of a fully charged mobile phone to hear the audio portion of the conference call
Printer access to print Participant Workbook.
Action Steps
Share the attached flyer with your locations and encourage them to attend one of the scheduled calls.