Motorola Droid :: Best Buy Exchange Gone Bad - Sort Of?

Today I finally went down to Best Buy to go and exchange my phone. The guy who did it was glad to do so. I was able to keep my same SD card. After the process was finished (in which I also bought a new car mount), I proceeded to browse the rest of the store.

I went and sat in the Studio room for a while to play with the phone, I noticed it had a loose screen. It was a very slight movement, but highly noticeable. The thing would kind of 'tap' every time I hit the back button. With the phone closed, you could push or sandwich the 2 parts together and see it smush and retract. I'm telling you it was very small but noticeably or else i would not be typing about this. My dusty phone that I had just exchanged, purchased on the launch day, was never loose and never 'tapped'.

Now I was debating for about 30 minutes weather I should go and try and get another one or not.
After a while I started obsessing over it and was making my screen go tappity tap tap tap......so I decided to go back and see about exchanging the phone. I hadn't even left the store yet.

There was a new guy at the counter, and I told him my issue. He pulled out 2 more boxed phones and also his own Droid from his pocket. He told me his did that too, and then we started comparing the phone i had to the new ones. I found on that didn't tap or wobble or anything. I asked if I could get that one and he said he had to go ask his manager. So he went and came back and said his manager told him that it isn't a defective phone and they cant return it. Then I said "what about if you showed him both of these phones?" You could very obviously tell that this new one was much tighter than the one I had got. So he said he would try, and went and asked his manager again. He came back and told me his manager wouldn't let him and that he says "all of them will eventually become loose." Almost exactly. Then I asked if I could talk to the manager.

I am not one to cause a scene but this was making me mad. I wasn't getting loud or anything but I was trying to get a different answer than "no". So the manager comes and starts saying bulls**t about how the slider mechanism needs room and that's how all slider phones are blah blah. This was the same guy who sold me the phone on launch day. I tried to explain to him that my old phone i had exchanged due to tons of dust under the screen was never loose and has been TIGHT since I bought it on launch day. He then showed me on the new phone I wanted to get that it also clicks, if you press on the OTHER side of the phone by the search key. I kept trying to convince him that it is RIGHT IN FRONT OF HIM. The phone I had been given is LOOSE and the one I want is NOT. But I wasn't successful. He wouldn't change his mind no matter what. I told him I'd rather have my old phone back and he said he could do that. Then he got out my old phone because it was still there and he tried to convince ME that it was clicking on the search key side. I was so mad. He wouldn't give me another new phone but he would give me my old defective one back.

Somewhere in this conversation he also made a comment about "because you keep your phone in your pocket" referring to the dust under the glass on my old phone. Are you f*****g kidding me? Who doesn't put their phone in their POCKET???

anyway, I kept the phone I was given with the "tap" screen. When the slider is open, the screen also rocks forward and back a tiny noticeable amount.My dusty phone that I returned had no wobble or "tap" at all. I swear I am not lying. I felt really bad after he turned me down after I tried all I could to prove him wrong.

Sorry this was so long but I had to share... I plan on going to a different best buy and trying again, this time maing sure I check which phone they give to me. Or I might just snap my droid in two and go and return it for a new one. I have the Black Tie warranty thing. If anybody actually reads this whole story, what do you think I should do? And am I in the wrong here? This guy basically made me feel like an a**hole for even asking about it.

EDIT: wow and I just realised that the speaker on the back of my phone is totally DENTED. I am starting to question weather Best Buy are actually selling used droids as new....