HTC Droid Eris :: Phone Reboots Unexpectedly Once Or Twice Per Day
Aug 4, 2010
Ever since the Droid Eris 2.1 OTA update 7/18/10, my phone reboots unexpectedly once or twice per day.
I had no problems like this with 1.5, the update to 2.1, it started after the latest OTA update. The OTA installed without any problems.
Anybody with a similar problem or a solution?
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Jun 20, 2010
I am on call this weekend - was talking to a patient when all of a sudden the call cuts off. (no land line, so i have to use my eris on call) -- I push the trackball to light up the screen and nothing happens. Then a few seconds later the bootup screen starts (where it says 'HTC - quietly brilliant). The phone was fully charged...anybody ever have this happen to them? I rely on this phone to reach patients and other doctors...am not happy about this.
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Jun 10, 2010
I have discovered an error in my phone which seems to occur only when connected through 3G (not WIFI).
What happens is the following: I turn/have the phone with 3G on and turn on the youtube app. I click on a movie and the whole phone completely reboots immediately; i.e. I get the whole "HTC quietly brilliant" intro screen and have to enter my PIN again.
I have downloaded a log scanner and ran through the above specified actions (phone rebooted again) and it saved everything that happened according to the log. When wanting to send the log to my e-mail, the phone rebooted immediately again(!). I turned it on again, shut 3G off and went on WIFI. After this I sent the log to my e-mail. No problems. My sister has a Desire as well and has no such problem...
So, now I have this log and was hoping someone would let me send it to him/her and have a look at it to find a clue as to what's wrong.. Maybe I have to bring the phone back or maybe it can be solved in a less troublesome way (read: I can keep this wonderful apparatus with me...!
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Mar 10, 2010
The process com.google.process.gapps has stopped unexpectedly. please try again.
The process com.android phone has stopped unexpectedly. please try again.
So when I start my droid eris up this is what I am getting. The phone gets no signal. When I start up the phone is asks me if I want to use "htc sense" or "home". I did download "91pandahome" and I guess also "home". I can't go to settings and turn on WiFi or mobile 3g. iIhave no cell signal.
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Aug 29, 2010
I have had the Eris almost since it came out. I am updated with the latest OTA OS. In the last couple of days my phone just decides to reboot on its own. It reboots when the screen is off and I go to use the phone. I hit the key to bring the screen up and it just reboots. I am not rooted or OC'd.
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Jan 2, 2010
Tonight I showed my wife, who has a Droid Eris like me, that the icon in her notification panel was telling her there were updates available for some of her apps. Turns out she hasn't updated any of them so she updated them all at once. Her phone starts lagging quite a bit and reboots itself spontaneously... just goes to a black screen and then restarts and boots back up. Once I realized what was happening I canceled the updates that hadn't yet downloaded and started Taskiller to get rid of all the programs running. Now her phone won't stop rebooting every 5 minutes or so. I did a hard reset by taking the battery out for a minute... does anyone have any suggestions? Her phone's been fine until tonight.
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Dec 4, 2009
When trying to use camera or camcorder. The only thing I have tried is turn the phone on and off. If I reset the phone would I lose my paid apps?
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Jan 6, 2010
Hello has anybody else had this happen to them it has happened to me twice now. And think I know hoe it happens be both times it has happened it has been connected to my pc when I power it off and then back on Please help
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Mar 23, 2010
my screen says the application HTC sence has stopped unexpectedly and forces close. i tried rebooting but it didn't help (or i didn't do it right.
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Feb 19, 2010
I just started to get "The process com.htc.provider has stopped unexpectedly. Please try again. FORCE CLOSE" error. I think I've narrowed it down to my HTC Weather widget, because I noticed that it now states "Current City" instead of the city name, such as Pittsburgh. So, when I open the weather apps and hit the refresh button, I get the error everytime I hit the refresh button.
The only apps I've installed since this started to happen are MyApps, Lookout (Update), MyVerizon (Update) and CNN News (Update).I've only had the ERIS for about two weeks and this is the first time I've encounter this error.
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Apr 28, 2010
I backed up my apps in anticipation of a factory reset and nothing since then. so since i switched back to sense yesterday, i have noticed that when off the homescreen for too long, like while browsing the internet, when i return to the homescreen, sense reboots itself. black HTC screen comes up and sense gets a reboot. i figure maybe this is because the OS is used to switching sense to the background because i was running helix for so long.
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Jan 14, 2010
I keep getting this message, "The process com.htc.provider has stopped unexpectedly. Please try again." followed by a box to 'force close.'
I seem to remember it wanted to update about a week ago, so I hit ok and then the update failed. It has not asked to try and update again since then....
The phone will display this message upon start up and also will occur at other seemingly random times.
The phone works fine after pressing force close but does anyone know how to stop this annoyance?
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Oct 22, 2010
I was going to post this in the ApeX ROM thread, but I felt it was way too long and no one would read it. I would just like to add that I don't think this is a problem with the ROM, it's my phone. If you haven't tried ApeX yet, you should because it's awesome.
I'm getting a weird "soft reboot." That's the only way I can explain it. My phone freezes, and then reboots. The weird thing is that in the about phone it will have a continuous up-time. For example it would say up-time: 4h 36m when it froze and rebooted 5 minutes ago.
The other weird thing is that at 1.1Ghz, I can do a 20 minute stress test with zero problems. But a couple minutes later while unlocking my phone or texting it reboots.
It isn't just this ROM or just being overclocked either. I've always had this problem with 2.2. I turned off overclocking, and I've been going strong for about 10 minutes but I doubt it will last.
Did the stock voltages change between 2.1 and 2.2? Is it possible that my phone just sucks and can't handle the new voltages?
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Dec 15, 2009
This is weird and took me a while to pinpoint exactly when this happens. When I am done using my phone I usually hit the home button to get to my home screen, regardless of what app or what screen I'm on. Then I press the power button at the top top turn off the screen. Almost everyday with what I thought was no clear pattern, my phone would reboot just after setting it down when I was done using it. I found that when pressing power too quickly after pressing home when the app hasn't fully gone away yet causes the phone to reboot. I have been able to consistently do this today from the gallery, not just at a specific picture but when viewing the list of my phone pictures. Over half a dozen times just now, every time, home then power and it reboots. I uninstalled OpenHome thinking it was related to the custom home app, but even with the default home it is still happening.Gallery is not the main problem, it has happened from other apps, but that one I have been able to most consistenly reproduce it because it takes longer for that to close before getting to the home screen (I only have 52 pictures, so I can't imagine that is the reason). I am about to go to a verizon store and see if I can reproduce it on the phones on display.
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Jan 28, 2010
This happening to anyone else? And is there a fix? It's getting REAL annoying.
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Aug 17, 2010
Well, I'm gonna have to return it. Don't worry, I'll still be getting another My battery life hasn't been as great as everybody mentioned, my phone suffers from random reboots (nothing helped, i tried it all), and now I noticed my camera has 4 stuck pixels. Not so bad in Camera mode, but a lot more prominent in Camcorder mode. So how should I do it? I purchased it in store at a VZW. So am I restricted just to that, or can I call VZW? Which route would be better? Anything I should know about beforehand?
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Jul 13, 2010
Well since I've got into installing custom ROMs its nice, but I hate wiping data/cache. I've gone from Nexbeast 1.1 to Nexfro .4 without a wipe. No complaints but when I drop my phone it immediately reboots. When I open it and click stuff to fast it will reboot and sometimes for no reason at all. Is this because of me not wiping data or just sucky phone? Using stock kernel. When going to CM6 should I wipe data?
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Jul 24, 2010
My phone froze today and i had to remove battery to get phone to work. Also i have had three random reboots. I got my phone on launch day and this is the only problem i have had with this phone. Is this normal or should i return for a new phone.
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Jun 2, 2010
I have my eris running Evil Eris 2.0.1, and every few hours it reboots randomly. I won't even be using the phone, it will just reboot.
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Aug 6, 2010
This morning my alarm started unexpectedly at 6am. The lock screen turned into the snooze/stop screen. Dragging down didn't stop it it.. It came on every ten minutes for the next hour. My alarms were set to 9:45am and 8:30pm as usual. Even turning the phone off and on didn't stop the beeping. It was my 9:45am ringtone even. (The two are set differently)
Anyone else see anything like this? I'm on OTA 2.1
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Jul 23, 2010
My screen turns black when i wake up my phone. frequent reboots, that it does on it's on, not to mention the lines showing up across my screen. this phone has never been dropped and has a screen protector and case on it. looks like i'll be calling verizon for a replacement - totally unacceptable, but understandable considering it's a new phone.. and it seems these days things are being rushed out the door.
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Jul 23, 2010
Title says it all. Anyone have any ideas?
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Jun 6, 2010
Anyone else having random reboots with the phone? i have had mine for 2 days and has done it twice today, never before though.
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Nov 22, 2010
Yesterday I was using Google GPS navigation for turn-by-turn directions when I needed to place a phone call. I kept the navigation operating when I placed the call. After a couple minutes the phone reboot itself while I was actively in the call.Today I wanted to see if I could duplicate the behavior. I launched navigation, selected a destination, and started to drive. I placed a call while navigation was still running. After a few minutes, the phone reboots in the middle of the call.Anyone else experience this or is willing to try this out and see if you can duplicate it? Software version 2.2 (not rooted), hardware version 0003.I'm near the end of my 30 eval, wanting to know if I should ask for a new EVO if that's the fix.
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Nov 17, 2010
So it's 2nd time for me that when I use headphones other then original HTC Desire headphones my phone reboots. I just plug headphones in, start to play music and Desire reboots. It has happened for me two times using different headphones. What could course this problem?
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Oct 11, 2010
Whenever I use the Inc's camera, my phone reboots. Anyone else having this problem? Anyone know how I can fix it (besides not using the camera)?
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Mar 8, 2010
I have an MapView app downloaded from Internet, when I tested it on the simulator, everything is fine, but when I installed it on my phone, the app stopped unexpectedly. Here is the code
public class CurrentLocationWithMap extends MapActivity {
MapView map;
MapController ctrlMap;
Button inBtn;
Button outBtn;
ToggleButton switchMap;
@Override protected boolean isRouteDisplayed() { return false;
} @Override public void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState);
setContentView(R.layout.main);
map = (MapView)findViewById(R.id.myMapView);
List<Overlay> overlays = map.getOverlays();
MyLocationOverlay myLocation = new MyLocationOverlay(this,map);
myLocation.enableMyLocation();
overlays.add(myLocation);
ctrlMap = map.getController();
inBtn = (Button)findViewById(R.id.in);
outBtn = (Button)findViewById(R.id.out);
switchMap = (ToggleButton)findViewById(R.id.switchMap);
OnClickListener listener = new OnClickListener() {
@Override public void onClick(View v) { switch (v.getId()) { case R.id.in: ctrlMap.zoomIn();
break; case R.id.out: ctrlMap.zoomOut();
break; default: break; } } };
inBtn.setOnClickListener(listener);
outBtn.setOnClickListener(listener);
//switchMap.setOnCheckedChangeListener(new OnCheckedChangeListener() {
@Override public void onCheckedChanged(CompoundButton cBtn, boolean isChecked) {
if (isChecked == true) { map.setSatellite(true);
} else { map.setSatellite(false); } } });
LocationManager locationManager;
String context = Context.LOCATION_SERVICE;
locationManager = (LocationManager)getSystemService(context);
//String provider = LocationManager.GPS_PROVIDER;
Criteria criteria = new Criteria();
criteria.setAccuracy(Criteria.ACCURACY_FINE);
criteria.setAltitudeRequired(false);
criteria.setBearingRequired(false);
criteria.setCostAllowed(true);
criteria.setPowerRequirement(Criteria.POWER_LOW);
String provider = locationManager.getBestProvider(criteria, true);
Location location = locationManager.getLastKnownLocation(provider);
updateWithNewLocation(location);
locationManager.requestLocationUpdates(provider, 2000, 10, locationListener);
} private final LocationListener locationListener = new LocationListener() {
public void onLocationChanged(Location location) { updateWithNewLocation(location);
} public void onProviderDisabled(String provider){ updateWithNewLocation(null);
} public void onProviderEnabled(String provider){ } public void onStatusChanged(String provider, int status, Bundle extras){ } };
private void updateWithNewLocation(Location location) { String latLongString;
TextView myLocationText;
myLocationText = (TextView)findViewById(R.id.myLocationText);
if (location != null) { double lat = location.getLatitude();
double lng = location.getLongitude();
latLongString = "Latitude:" + lat + " Longtitude:" + lng;
ctrlMap.animateTo(new GeoPoint((int)(lat*1E6),(int) (lng*1E6)));
} else { latLongString = "Position not found";
} myLocationText.setText("Current location: " + latLongString);
} }
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Jul 4, 2010
I have a Motorola i1 which has the 1.5 software.When I press *#*#4636#*#* on the i1, it accesses the hidden menu.when i do that, and select 'phone information' i get the error 'com.android.phone' has stopped unexpectedly.does anyone else get this error? I'm trying to access this menu to change the SMS service number which i believe is there
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Aug 3, 2010
my incredible reboots randomly, first noticed one while on a phone call with my dad. It was over bluetooth in car with navigation & gps on. It rebooted mid conversation. I was on 95 in baltimore with 4 bars and 3g. Everything since has been while listening to slacker. Either while phone is sitting there or while surffing the web. Once was while listening in the car in philadelphia on 95 no navigation (always 2-3 bars and 3g) and it didn't start crashing until about two weeks ago. Every crash has been while plugged into a charger also. I haven't noticed any crashes off charger.
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Jun 11, 2010
So this just started happening. It has happened a few times now. I go to open Sprint Navigation the phone will reboot itself. Once it is rebooted it will load up fine. Once the phone has been on for a while same thing will happen again. Haven't noticed it in any other programs but very annoying.Anyone else have the same problem and know a way to fix it?
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