HTC Incredible :: Voicemail Not Working
Sep 11, 2010
My Incredible has stopped receiving visual voicemails for some reason. It displays a notification stating that voicemail activities have been received, but I can see that it hasn't updated since September 7th. It is not downloading my new VMs. If I call *86, I can get them just fine.
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May 28, 2010
I just "upgraded" from a Motorola droid to the HTC Incredible. I run the IT dept for my company and I get a lot of solicitation calls. On the Moto Droid, I created a contact called Ftards, everytime I get a call from somebody I don't want to talk to I add them to that contact, worked brilliantly.
Did the same thing on the Incredible, but it doesn't seem to work. I did a hard reset and created one contact, it worked, then I synced my exchange, still working, but when I woke up this morning, I got a call from Ftards and it came right through. The setting still says "on" but it isn't sending to voicemail
Is there a way to get rid of the HTC app "People" and install the Motorola app "contacts" This is driving me a little crazy..
Oh, and on a related note, if I assign a ringtone to a specific contact, that doesn't work either, it just plays the default ringtone when they call.
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May 1, 2010
Voicemail - Google Voice/VZW Visual Voicemail (poll) Which do you use?
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Oct 26, 2009
Here is the link to the original post. SMS ISSUES!! (HTC Is Working On A Fix!) - SprintUsers.com Please watch for any ROM memory leaks that some of us are experiencing as this could render your phone unable to receive sms or voicemail notifications. See here: Low on spaceTo check your ROM space go to SD & phone storage in your settings menu. By the way even though the official HTC Issue does not include voicemail I have added it because it was my personal experience that this effects voicemail as well. I believe it is pushed the same way as sms/mms.
Issue Title:
HTC Hero (A6277) - Unable to receive SMS, cannot be resolved via Hard Reset
Posted Date:
10/26/2009
Issue Type:
Known Issue
Description:
An issue has been identified where the Hero by HTC may enter a state where the device is unable to receive SMS and cannot be resolved thru standard troubleshooting up to and including a Hard Reset, ##786, and software reflash.
Action: Policy Exchange
When the device runs out of available memory a system flag is set indicating that there is no memory available to receive incoming messages. The device requests a retry, and the network will continue resending for 72 hours. Currently there is no field accessible method available to bring a device out of this state, however HTC is working to develop both a short and long term solution that will be communicated when available.
The best method of prevention currently is to ensure adequate memory is available on the device to prevent the flag from being set.
If the this issue is encountered, follow the steps below:
Back up all customer data from the device.
Power the device off.
Hold the Home and Back buttons then press the End/Power button.
Follow the on screen prompt to clear all user data.
One the reset is complete, test the ability for the device to receive SMS. This can be done by sending a test message then confirming it has been received via the SMS network tool (Intercarrier/Metcalf/ICSMS).
If the issue persists, exchange the device and return the unit via the EFFA process until this article is updated with a solution.
We are investigating an additional issue that may cause devices to intermittantly receive an SMS but not display the message to the user. This issue is distinguished from the above in that it is resolved by a soft or hard reset. No exchange is neccesary for the intermittant unable to receive SMS issue, we will post an additional KI when a solution is available.
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Jun 7, 2010
I have put this as an option on one of my contacts and none of the calls are going straight to voicemail. For those who don't know, you can have a contact go straight to voicemail when they call. Its an option on the peoples app.
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Aug 27, 2010
Change the voicemail number in the settings. E.g. if your password is 1234 put *86,,,1234#, (, is pause - you must put a pause after the # - otherwise it won't work) I have tried that advice and still cant get it to work. I have put from 1 to 4 pauses inbetween the 86 and the passcode. That still isnt working. I hear no attempt for the phone to put in the passcode.
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Feb 26, 2010
Does anyone have Visual Voicemail working on their Cliq? I received a new Cliq a week ago aand only just tried Visual Voicemail yesterday.
The app (which was pre-installed on my phone) is call "Voicemails" but just shows empty when there are definitely voicemails waiting and I even have the voicemail logo in the upper left corner of the Cliq notification bar?
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Dec 31, 2009
I received my new Droid recently (yes, for Christmas), everything was working fine - even while using the Open Home feature.
However, some time this past week - or longer - the voice mail notification has stopped working. No blinky light, no icon, nothing. I have tested using the regular Home and the Open Home - same results. Just a missed call notification. Further troubleshooting steps I have taken was just powering off the phone and powering back on. I have also removed the battery for a couple of minutes and replaced, still the same. I have also cleared out all voicemails and left myself a voicemail, still same thing. Only the missed call notification.
I have installed the following applications within the past week...
Gang Wars
GeoBeagle
Jewels
gStrings (it's a guitar tuner, get your minds out of the gutter...lol)
Meebo IM
MyMarket (which I'm uninstalling after this post)
Mystique
Texas Hold'em
Weatherbug Elite
Robo Defense
Google Skymaps
Goggles
FourSquare
Fandango
Flashlight
Droidlight
Layar
PicSay Pro
I could just do a complete wipe and reload to see if that resolves my issue - but my question is, the applications I have paid for, will I have to pay for them again? Or does it keep track of what you purchase?
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Jun 3, 2010
Recently my Phonefusion voicemail stopped working. I don't think that it's related to the 2.1 update, because it was working fine until a few days ago. It seems that when people call me, after 4 or 5 rings, it goes to voicemail, but my voicemail greeting does not come on, and therefore people are not aware that their call is in voicemail. They just think that I've picked up. And then when I try to retrieve/listen to my voicemail, there is just this buzzing sound.
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Mar 29, 2010
My visual voice mail is not working at all never updates when i get new voice mails does anyone know a remedy for this issue?
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Oct 18, 2010
i haven't found anything on here that answers my question so i apologize if i am asking a repeat question.i am very new to smartphones and just got an htc incredible with verizon.i can't figure out how to set up voicemail.how do i record a personalized message?how do i even make voicemail start to work?i am not talking about visual voicemail, just the basic kind.
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Nov 7, 2009
I got the Droid yesterday, and I'm trying to use Google Voice *just* for voicemail. However, it seems like I never get notifications about new voicemail, unless the app is open. Also, recorded voicemail is very soft when it's played back, almost too soft to hear.
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Jul 8, 2010
I hardly ever get Voicemails on my phone. However, I just got one and I went to check it and it is asking for a 4 digit pin. I remember getting an automated call from Verizon that they were altering their voicemail system, but now I don't know how to check it. Where do we go to set this up and create our 4 digit pin, etc?
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Jun 7, 2010
In all of my other phones there was a way to add a pause and then your password to the autodial for your voicemail. Is there a way to do that on the incredible?
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May 18, 2010
I had VZW visual voicemail (VVM) on my BB Storm before I got the Incredible. When I switched over, I noticed that the Incredible had a VVM app native to HTC, and I have been using that app. However, the $2.99 service is still on my VZW account which started when I was using the Storm. If I'm not using VZW's VVM app, do I need to pay the $2.99 a month to get VVM using HTC's app?
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Jun 29, 2010
I have google voicemail setup on my phone now, i was under the impression that when i deleted a voicemail from within google voice it would delete it from my inbox but i keep the voicemail notification icon in my notification bar. is there a way to disable verizon voicemail or perhaps just a way to delete the verizon voicemails without having to actually call *86?
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Jul 30, 2010
I need a good visual voicemail app. currently I don't have any on my phone. What would you guys recommend?
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Sep 16, 2010
when I first got my dinc. someone on here showed a awesome trick, by setting about a contact with the number as "Unavailable" you are able to set the contact to go directly to VM so you don't have to worry about those calls...Either VZW as changed something or it doesn't work on 2.2...how to make this work again?
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Jun 7, 2010
Things i have tried to fix the problem.
1. Having someone leave me a voicemail, and then checked and deleted it.
2. Turning off the phone.
3. Taking out the battery.
4. Pressed * instead of hanging up when I exit voicemail.
I am relatively sure I know what caused the problem, I just don't know how to fix it. I had a voicemail that I had not yet checked on my phone when I signed up for visual voicemail. I then looked at it on visual voicemail, decided I didn't need to listen to it, and then deleted it. Therefore, I have this "phantom" voicemail still there even though I deleted it. I tried uninstalling the visual voicemail and then reinstalling it, but I was unable to uninstall it...
I am at a loss here, and I know it's not a big deal but it aggravates the bejesus out of me for some reason. Any ideas?
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Aug 4, 2010
Is there anyway to make an mp3 file a voicemail greeting? Besides recording from the computer speakers as it plays? I was going to try to use this:
Old Spice Voicemail Generator | By Chriswastaken, Area, and Nelson Abalos Jr | Thanks to Reddit
It currently makes me laugh.6 months from now who knows but thought I'd try it for awhile.
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Apr 28, 2010
Has anyone been able to activate Visual Voicemail on the DI?I installed the app, but then it told me to remove and that it was already on the HTC unit.I removed and still cannot find out where this is.
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May 5, 2010
Searched for this but didn't find anything. I have my GV voicemail set up to go directly to my voicemail box (no pin) when dialing voicemail from my phone. I have everything configured correctly on the GV site and on my phone (dialed the *71GVNumber). When I call my voicemail it just rings and I have to press * to get to the PIN prompt. Is there something different about the Incredible that this doesn't work correctly? I had this correctly setup on my Storm2.
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Jun 18, 2010
I have been using Google Voice since I received the DInc 6 weeks ago. All was well.yesterday, I had a Voice mail notifier appear and it was the symbol that looks like a cassette tape sort of. This ca be accessed through the basic SMS messages icon.It wants me to dial my # and listen to a message. There is no message, and I do not know how to clear the notification.Also, I do not know where this VM came from and I want to get rid of it so it does not happen again. removing the Messaging tab and reinstalling it, nothing changed.
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May 19, 2010
I am using google voice for voicemail but kept my original phone number, not when it asked if I want a google number. My question is under Settings > Call > Voice Mail service, I see My carrier in Google Voice. Which one should I use and what does this do exactly. Would this effect my text messaging via verizon at all because I believe you can sms with google voice now?
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Jun 8, 2010
While serving time with AT&T, my voicemail could be configured to NOT require a PIN when it was being accessed by my dumb phone.
Does anyone know if there is an equivalent feature when accessing Verizon voicemail from my Incredible? My google-fu is weak, for I could not find such a feature.
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May 18, 2010
Sitting here waiting on my Incredible to arrive, and I was just curious as to how many of you actually opted for the $2.99 charge to take advantage of the visual voicemail service offered by Verizon?
I like the convenience of not having to call my VM number and enter my pin when I receive a VM, but a part of me is saying it's not worth the charge.
I don't receive or make a lot of calls, as I mainly text and use data, so phone calls don't make up that great of a percentage of my actual use of the phone.
Is the service always accurate? When I had T Mobile, sometimes the VVM wouldn't work. I would miss a call and receive a VM but I would have to call the number to retrieve it.
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May 10, 2010
For some reason, my Pone does not ring when there is incoming calls. I ported my number on Thursday and on Friday, I had rings with incoming calls. But since yesterday, I have not heard any rings. Calls are going straight to VM. I thought it was a Google Voice thing. GV is known to have this problem in the past.) Then, I disabled my cell number from GV and calls are directed to the Verizon VM. I have not changed any settings.
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May 8, 2010
My understanding is that you can use GV's voicemail service in lieu of the carrier's voicemail, even with a non-GV phone number. I have selected the option in GV to use GV as the main voicemail for both my VZW and GV phone numbers. However, when someone calls my VZW number, they receive a "your call cannot be completed" recording and the call ends. Does anyone know how I can correct this? Is visual voicemail behind the issue?
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May 10, 2010
Right now my Voicemail Notification ringtone is the same as my text message ringtone, how do I change it? I don't want them to be the same.
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May 23, 2010
I cannot change the voicemail notification sound. I go to messages ->settings scroll down to voicemail notification setting and then change the notification sound. But for some reason when I get a voicemail it plays a sound that I selected as notification sound in Sound & Display setting. The same sound that is used for email notification.
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