HTC Desire :: On Tmobile Wont Connect To Mobile Internet

Jun 24, 2010

Got the phone on Monday and have just been getting my head around it but mainly at home and on wifi out and about today and realised it just will not use mobile broadband this is despite it being set (I think) to use mobile internet when no wifi. I tried to search and it seems lots of people have some sort of problem like this. when I'm in wireless settings and networks and push the connect to mobile network button, I just get a 'connection failed due to incorrect APN setting message' though having looked at it it looks right general.t-mobile.uk. nothing I do seems to change this (switching wifi off, walking out of range, leaving it on)

one thing I have also noticed though is I have never seen any g,h, e etc by the signal strenth indicator (which is normally only 1 or 2 bars - i.e. poor). so I assume it's just not finding 3g etc signal, despite the t-mobile website mobile broadband checker saying its been good strength in all the places Ive been today! I've also tried repeated power off and on again and airplane mode, then switching this off. this is really winding me up now as its a great phone but not if you cant use it's mobile internet functions when out and about.



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HTC Hero :: Cannot Connect To Mobile Internet?

Nov 4, 2009

A friend of mine has just bought one, and cannot connect to the internet using his SIM card at all. He can receive calls fine but for some reason the mobile internet does not work even though his SIM is enabled for it. His phone does not have Market, but SlideMe, which suggests it is a Malaysian Hero (I think)? I don't know if this is the reason.

I tried my SIM card in his Hero and, again, it will not connect to mobile internet. I checked the settings and under Mobile Network Settings/Access Point Names there is nothing and none of the fields are completed (I never had to set this up on my Hero, it was automatically completed by my SIM Card/Provider once switched on).

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Jul 7, 2010

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Jun 18, 2010

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Aug 31, 2010

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Jul 22, 2010

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May 13, 2010

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1. If I only use the Mobile Network Internet on my phone that means I am using the Internet my provider (Orange in this case) gives me per month. I have 1GB limited Interned each month and therefore surfing the web through the Mobile Network option means I am draining from that 1GB limit.

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Oct 26, 2010

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Oct 25, 2010

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Aug 20, 2010

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Apr 24, 2010

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PROBLEM SOLVED - somehow the APN had been changed to Orange Internet Disabled so restoring default setting seemed to sort it. No idea why it set itself to 'disabled' though. Can't reproduce it myself anyway!

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Aug 19, 2010

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