Sep 11, 2010
On Aug 10, 2010 I purchased an unlocked HTC Legend (A6365 - HSPA 850/1900/2100 Mhz). The phone operated wonderfully until Sep 8, 2010. At that time, the Notification bar couldn't be "pulled-down" anymore. Additionally, without rhyme or reason, when I touch the screen, the notification panel will open randomly. This renders the phone useless since every time I touch the screen, the notification panels opens. I tried a softboot and a factory reset. Neither action resolved the issue. I contacted HTC USA support and they suggested clearing the calendar data and vigorously rubbing my hands together and then touch the screen whenever the issue occurred. No success. This issue occurs whether the SIM card is installed or not. I can safely say that no new applications were installed within 48 hours of the issue starting.
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I search the available forums and found at least three other instances of this same issue:
Regrettably, none of these threads have any answers. HTC support then recommended for me to contact HTC Return Merchandise Authorization & Repair Center. This group (in the USA) cannot accept the phone for troubleshooting because this phone is not available in the USA. Based on the behavior thus far, I suspect this is an issue with the firmware becoming unstable. The phone hasn't been exposed to any drastic environmental changes (heat, cold, excessive dust, etc).
Software info follows:
Firmware version: 2.1-update 1
Baseband version: 47.37.35.09U_7.09.35.05
Kernel version: 2.6.29-9e497c43
Build number: 2.02.666.3 CL1777708 release-keys
Software number: 2.02.666.3
Browser version: WebKit 3.1
By know, HTC should have received multiple complains of this issue and I hope they have a solution for it. The options of the phone are great, reception is wonderful and performance is superb (except for this issue).